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FAQ

Q

How about quality control and warranty?

A

All products go through strict quality inspection before packing.

Q

What is the shipping method?

A

It can be shipped by sea, air or express (EMS, UPS, DHL, TNT, FEDEX, etc.). Please confirm with us before placing an order.

Q

Does the GPS tracker need a SIM card?

A

1.  It depends on the model. Most of our GPS tracking devices require a SIM card, please communicate with our product manager indetail before ordering.
 2.  Generally, 4G devices are compatible with 3G and 2G networks, so a 4G SIM card is required. 2G/3G SIM cards cannot be used on 4G devices.NB-IOT devices require NB-IOT network, please confirm with your operator whether your area is covered by stable NB-IOT network.
 3.  We can also customize e-SIM solutions. Please feel free to contact us if needed.

Q

Can you provide GPS tracking system and APP?

A

Yes, we have our GPS tracking software/system and APP. We also offer protocols for integration into your system.

Q

How is your delivery time?

A

The exact delivery time depends on the item and quantity you ordered.

Q

What is your sample policy?

A

We can provide samples, but customers have to pay the sample fee and courier fee, sorry for this

Q

Areyou a manufacturer?

A

Yes, we are a manufacturer of GPS trackers in China

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